Return / Replacement

At Sunglassic, your satisfaction matters most. If you’re not completely happy with your purchase, returns and exchanges are easy!

Return Window:

  • You can request a return or exchange within 3 days of receiving your order.
  • After 3 days, we won’t accept returns or exchanges.

Eligibility Conditions:

To qualify for returns or exchanges, ensure:

  • Sunglasses are unused and in original condition.
  • Original QR tag is intact.
  • Original packaging, and accessories are included.

Mandatory Unboxing Video (Important):

  • A clear unboxing video is required if you claim that the product delivered is wrong, damaged, or defective.
  • The video should clearly show the unopened package, label, and condition of items immediately upon opening.
  • Report any issues within 5 hours of delivery, along with the unboxing video and clear images.

Note: Claims for wrong/damaged products without an unboxing video will not be accepted.

Not Accepted If:

  • Used/damaged after delivery
  • Missing QR tag or packaging
  • No unboxing video for Wrong product claims
  • Return request after 3 days
  • Discounted(Promo-code Used)/prescription/international items

Easy Exchanges:

  • First exchange is free.
  • Additional exchanges cost ₹150 each.
  • If pickup is unavailable, self-ship your product; we’ll reimburse shipping charges up to ₹150 (in credit credit).

Exchange products ship after inspection.

Refund Policy

At Sunglassic, we offer refunds based on your payment method.

  • Prepaid Orders: ₹150 fee deducted (Handling fees) Refund to original payment method within 7 working days
  • COD Orders: Refund as store credit (Sunglassic Wallet), valid for 24 months

Shipping & Delivery Timelines:

Orders ship within 24 hours of confirmation.

  • Metro Cities: Delivered within 3-4 working days.
  • Non-Metro/Rural Areas: Delivered within 5-8 working days.

Delays may occasionally occur due to weather, logistics, or unforeseen events. Your patience is appreciated.

Need Help? Contact Us:

  • WhatsApp: +91 8867686876 (No Calls)
  • Email: support@sunglassic.com

Return Policy applicable for orders placed on or after: 24th July 2026

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